Process approach
This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. For an organization to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next. The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”. Aplikasi sistem dari proses-proses dalam organisasi, bersamaan dengan identifikasi dan interaksi dari proses-proses tersebut, dan manajemennya, dapat dikatakan sebagai “pendekatan proses”. An advantage of the process approach is the ongoing contr